Customer Service
Orders, returns, and product help for our eco-friendly cleaning essentials.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view real-time updates under My Orders.
Product Questions
Are your products plant-based and cruelty-free?
Yes. All SmartPick Mart cleaners are formulated with plant-based ingredients, are vegan, and never tested on animals.
Do you offer bulk or wholesale pricing?
Yes. We offer volume pricing for homes, studios, and businesses. Email support with the quantities you need for a custom quote.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Opened cleaning solutions and safety-sealed products may have restrictions. Damaged or incorrect shipments qualify for replacement or full refund.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Product & Usage Support
What types of cleaners do you offer?
We offer multi-surface cleaners, laundry care, dishwashing, refill systems, and sustainable tools designed for a consciously clean home.
How should I use and store products?
Follow the usage instructions on each product page. Store bottles upright, away from direct sunlight, and keep refills sealed. See our Journal for conscious cleaning tips.
Still need assistance?
Our conscious customer care team is available Mon–Sat, 9am–6pm EST.